Thank you for choosing Collective Commerce Group. This Payment Policy explains our accepted payment methods, payment processing, security measures, and related guidelines. Please review it carefully before placing an order.

Accepted Payment Methods

We accept the following payment methods at checkout:

• Credit and Debit Cards (Visa, Mastercard, American Express), processed securely by Stripe

All card payments are processed securely by Stripe. We do not store your full card details on our servers.

When Your Payment Is Charged

• At the time of purchase: Your selected payment method is generally authorized and charged when you complete your order.
• Payment authorization: Your bank or card issuer may place a temporary authorization on your account before the payment is fully settled.
• Currency and conversion: Payments are processed in the currency displayed at checkout. If your payment method uses another currency, your bank or card provider may apply its own currency conversion or foreign transaction fees.

Payment Security & Fraud Protection

• We use industry-standard security measures to help protect payment information during checkout.
• Payment information is processed through secure payment providers.
• Additional verification may be required in certain circumstances to help prevent unauthorized transactions or fraud.
• If your payment is declined or requires additional verification, you may need to contact your bank or use another available payment method.

Payment Issues

If your payment fails, is declined, or you experience an issue during checkout, please verify your payment details and try again. If the issue continues, you may need to contact your bank, card provider, or payment provider.

Disputes & Chargebacks

If you have an issue with your order or believe there is an error with a payment, please contact Collective Commerce Group first so we can investigate and assist you.

Payment disputes or chargebacks initiated through your bank or payment provider may require additional information or documentation and may affect the time required to resolve the matter.

Contact Us

If you have any questions or concerns regarding our Payment Policy, please contact our support team using the information below.

Business Information

Business Name: Collective Commerce Group

Email: contact@collectivecommercegroup.store

Phone: +44 2476 370736

Business Address: Woodlands House Farm, Bedworth Lane, Bedworth, England, CV12 0NH, United Kingdom

Website: collectivecommercegroup.store

Support: Monday–Saturday, 8:00 am–5:00 pm